1. Overview
At UK FASTS GAS LIMITED, we aim to deliver your gear quickly, safely, and affordably. Below you’ll find all the details regarding our shipping methods, delivery times, and related policies.
2. Shipping Locations
We currently ship to:
- Germany (Domestic)
- EU Countries
- Selected International Destinations (please contact us for confirmation before ordering)
3. Processing Time
- Orders are typically processed within 1–2 business days (excluding weekends and holidays).
- You will receive an email confirmation with tracking information once your order has shipped.
4. Shipping Methods & Delivery Times
| Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Germany | DHL / Hermes / DPD | 2–4 business days |
| EU Countries | DHL International / DPD | 4–7 business days |
| International | Post / Courier Service | 7–14 business days (varies) |
Note: Delivery times are estimates and may vary due to external factors such as customs delays, weather, or courier issues.
5. Shipping Costs
- Germany: Flat rate — €4.99
(Free shipping on orders over €75) - EU Countries: Starting from €9.99 (based on weight & destination)
- International: Calculated at checkout or upon request
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your package directly through the courier’s website.
7. Customs & Duties (for International Orders)
- International customers are responsible for any customs duties, taxes, or import fees.
- UK FASTS GAS LIMITED is not liable for delays caused by customs processing.
8. Delivery Issues
If your package is lost, delayed, or arrives damaged:
- Please contact us at ukfatsgas@outlook.com within 7 days of the expected delivery date.
- Include your order number and a description of the issue.
We will work with the shipping provider to resolve the issue as quickly as possible.
9. Address Accuracy
Please ensure your shipping address is correct before placing your order.
UK FASTS GAS LIMITED is not responsible for orders delivered to incorrectly provided addresses.
10. Contact Us
For any questions regarding shipping, feel free to reach out:
UK FASTS GAS LIMITED
243 CHESTERTON ROAD
CAMBRIDGE
ENGLAND CB4 1AS
📧 ukfatsgas@outlook.com