1. Overview
At UK FASTS GAS LIMITED, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer hassle-free returns and refunds in accordance with German consumer protection laws.
2. Return Period
You have 14 calendar days from the date you receive your order to return items for a full refund or exchange.
3. Conditions for Returns
To be eligible for a return:
- Items must be unused, undamaged, and in their original packaging
- All tags, labels, and accessories must be included
- Personalized or custom items cannot be returned unless faulty
4. How to Return an Item
- Contact us at ukfatsgas@outlook.com with your order number and reason for return.
- We will provide you with the return address and instructions.
- Ship the item back to:
UK FASTS GAS LIMITED
243 CHESTERTON ROAD
CAMBRIDGE
ENGLAND CB4 1AS - Keep the shipment tracking number for your reference.
5. Refund Process
- Once we receive and inspect your returned items, we will notify you by email about the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days using the original payment method.
- Shipping costs for returning the item are the customer’s responsibility, except in cases of faulty or incorrect products.
6. Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order separately.
7. Faulty or Incorrect Items
If you receive a faulty or incorrect item:
- Contact us within 7 days of delivery with photos and a description of the issue.
- We will arrange a replacement or full refund, including return shipping costs.
8. Contact Us
If you have any questions about returns or refunds, please get in touch:
UK FASTS GAS LIMITED
243 CHESTERTON ROAD
CAMBRIDGE
ENGLAND CB4 1AS
Email: ukfatsgas@outlook.com